Policies

Welcome to the Turbie Twist web site, owned and operated by Turbie Twist, LP and its affiliates (“Turbie Twist”). These Terms and Conditions of Use (“Terms and Conditions”) are the terms and conditions that control this web site (the "Site") and are the terms and conditions upon which you may access the information available herein.

Turbie Twist reserves the right to change these Terms and Conditions from time to time.  Any changes to the Terms and Conditions will be in writing and posted on the Site.  The date of the latest changes will be indicated at the top of the document.  You are advised to check the Terms and Conditions periodically for updates.  Continued use of this Site following the posting of changes will mean that you agree to be bound by these changes.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU ARE NOT GRANTED PERMISSION BY TURBIE TWIST TO ACCESS OR OTHERWISE USE THIS SITE.

Returns and Exchanges

Products purchased at US retailers such as department stores or specialty stores must be returned to the store where it was purchased. Please refer to specific store return policies and understand we cannot process returns or refunds on their behalf.

Unopened, unused products purchased from turbietwist.com may be returned for a refund within 30 days of purchase. Shipping costs for returned items are the responsibility of the customer, unless the products received are defective or damaged.

Coupon Codes

Coupon codes may not be stacked or combined, including free shipping promotions.

 

TURBIE TWIST 60-DAY SATISFACTION GUARANTEE

At Turbie Twist, LP (“Turbie Twist”), we stand behind our products and quality controls.  If for any reason you are not satisfied with a Turbie Twist®, Turbie Band®, or Turbie Towel® product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase. 

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Turbie Twist 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Guarantee

To submit a Guarantee request, please Contact Us and have information available regarding where and when you purchased your product.  You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to Turbie Twist, or provide other information to assist Turbie Twist in processing your request.

You must submit your Guarantee request within 60 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

Turbie Twist reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Turbie Twist concludes that the purchaser has abused the Turbie Twist 60-Day Satisfaction Guarantee.  Turbie Twist may amend or terminate the Turbie Twist 60-Day Satisfaction Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please Contact Us.

Effective: 3/1/2023

 

RESALE PROHIBITION

By purchasing products from Turbie Twist, LP you represent and warrant that any products purchased are for your own personal use, and not for purposes of resale by you or any third-party.  You acknowledge that you are prohibited from reselling any Turbie Twist products without our separate written consent.

 

RIGHT TO REJECT, CANCEL, LIMIT QUANTITIES

We reserve the right to reject or cancel any order to purchase products, in whole or in part, for any reason or no reason, in our sole discretion at any time. We reserve the right at any time after receipt of your order, without prior notice to you, to limit the quantities of items that can be purchased and to supply less than the quantity you ordered of any item.

 

RIGHT TO REQUEST ADDITIONAL INFORMATION

We reserve the right to request and/or verify additional information before accepting or shipping any order.

 

    Privacy Policy

    Effective date: December 06, 2019

    Turbie Twist, LP ("us", "we", or "our") operates the http://www.turbietwist.com website (hereinafter referred to as the "Service").

    This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

    We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www.turbietwist.com/pages/policies

    Definitions

    • Service

      Service is the http://www.turbietwist.com website operated by Turbie Twist, LP

    • Personal Data

      Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

    • Usage Data

      Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

    • Cookies

      Cookies are small files stored on your device (computer or mobile device).

    • Data Controller

      Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

      For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

    • Data Processors (or Service Providers)

      Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

      We may use the services of various Service Providers in order to process your data more effectively.

    • Data Subject (or User)

      Data Subject is any living individual who is using our Service and is the subject of Personal Data.

    Information Collection and Use

    We collect several different types of information for various purposes to provide and improve our Service to you.

    Types of Data Collected

    Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

    We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send. 

    Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

    Usage Data

    We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Location Data

    We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

    You can enable or disable location services when you use our Service at any time by way of your device settings.

    Tracking & Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

    Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    • Session Cookies. We use Session Cookies to operate our Service.
    • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies. We use Security Cookies for security purposes.

    Use of Data

    Turbie Twist, LP uses the collected data for various purposes:

    • To provide and maintain our Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer support
    • To gather analysis or valuable information so that we can improve our Service
    • To monitor the usage of our Service
    • To detect, prevent and address technical issues
    • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

    Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

    If you are from the European Economic Area (EEA), Turbie Twist, LP legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

    Turbie Twist, LP may process your Personal Data because:

    • We need to perform a contract with you
    • You have given us permission to do so
    • The processing is in our legitimate interests and it is not overridden by your rights
    • For payment processing purposes
    • To comply with the law

    Retention of Data

    Turbie Twist, LP will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

    Turbie Twist, LP will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

    Transfer of Data

    Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

    If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Turbie Twist, LP will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

    Disclosure of Data

    Business Transaction

    If Turbie Twist, LP is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

    Disclosure for Law Enforcement

    Under certain circumstances, Turbie Twist, LP may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Legal Requirements

    Turbie Twist, LP may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of Turbie Twist, LP
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability

    Security of Data

    The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

    We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

    You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

    Your Data Protection Rights under the General Data Protection Regulation (GDPR)

    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Turbie Twist, LP aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

    If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

    In certain circumstances, you have the following data protection rights:

    • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

    • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

    • The right to object. You have the right to object to our processing of your Personal Data.

    • The right of restriction. You have the right to request that we restrict the processing of your personal information.

    • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

    • The right to withdraw consent. You also have the right to withdraw your consent at any time where Turbie Twist, LP relied on your consent to process your personal information.

    Please note that we may ask you to verify your identity before responding to such requests.

    You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

    Service Providers

    We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Analytics

    We may use third-party Service Providers to monitor and analyse the use of our Service.

    • Google Analytics

      Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

      You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

      For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

    Behavioral Remarketing

    Turbie Twist, LP uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

    Payments

    We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

    We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

    The payment processors we work with are:

    Links to Other Sites

    Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Children's Privacy

    Our Service does not address anyone under the age of 18 ("Children").

    We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    • By email: support@turbietwist.com


    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links

    This website contains links to other sites.  We are not responsible for the privacy practices or the content of these other sites or their associated companies and partners.  We recommend that you review the privacy policy on other sites to ensure that you understand how they address issues related to the use of your personal information. 

    Terms and Conditions

    Please also visit our Terms and Conditions of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.turbietwist.com.

    Your Consent

    By using our website, you consent to this Privacy Statement.

    Changes to our Privacy Statement

    If we decide to change our Privacy Statement, we will post those changes on this page and/or update the Privacy Statement modification date below. This policy was last modified on November 12, 2019.

    Contacting Us

    If there are any questions regarding this Privacy Statement you may contact us using the information below.

    Turbie Twist, LP
    140 Kriess Road
    Butler, PA 16001 USA
    Ph: (724) 486-3330
    Fx: (724) 486-3331

    customerservice@turbietwist.com